We ship to all countries except APO addresses, certain sanctioned regions, and conflict zones.

Orders are prepared and shipped within 7 days.

Once shipped via FedEx, delivery takes about 2 to 3 days, depending on the region.

All returns must be approved in advance by our support staff.
Please contact support@pokeninjapan.store if you want to return your order.

Any approved return must be sent back to us within 7 days after delivery. A 15% return fee of the ordered item(s) will be charged, the minimum fee being ¥1000. The customer is responsible for bearing all costs associated with the return.

Returns need to meet all of the following conditions:
All items must be complete, undamaged and in saleable condition
New items must be factory sealed and unopened
Returns have to be sent via registered mail
All items have to be in their original packaging and well packed for shipping
A print-out of the invoice must be included
Any item that does not meet the conditions above will not be refunded or exchanged.

It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Compensations & Refunds
If exceptional circumstances apply, refunds in can be offered and will be issued in Japanese Yen. We reserve the right to decide this on a case-by-case basis.

Please note that PokeNinJapan does not cover any fees charged by your credit card company or PayPal when processing refunds. All applicable fees are the sole responsibility of the customer.

Usually, yes. But we charge you 20% for Pre-Order items, 10% for all other items cancellation fees. If you would like to get more information, please check our Refund Policy.